The Technical Support Engineer I is responsible for installing, configuring, and maintaining computer systems and hardware and diagnosing, researching, and troubleshooting other technical issues. She/he uses the Company’s service ticketing tool for maintaining and monitoring incident tickets. Moreover, s/he ensures the usability and good condition of IT facilities and equipment for a more efficient and sustainable IT environment.
Responsibilities
- Provide first-level hardware and software technical support
- Monitor tickets, resolve incidents for local and remote users
- Escalate complex IT incidents, unresolved issues
- Act as primary contact for desktop PC support, peripherals installation, etc.
- Support IT facilities management, coordinate with vendors
- Assist in generating departmental reports on IT equipment and facility maintenance
- Ensure alignment of IT infrastructure with departmental procedures
- Engage in activities to enhance IT knowledge, identify system improvement opportunities
Must Have
- Bachelor's Degree in Information Technology, Computer Science, Computer Engineering or equivalent
- 0 to 2 years of relevant working experience
Nice to have
- Average analytical skills
- Average problem solving skills
- Average detail-orientedness
- Average multitasking
