The Application Support Analyst I is responsible for providing a variety of support to users of computers and other IT systems. These users may be customers or staff within a business. They oversee an organization's customer support software and workflows to ensure high levels of customer satisfaction.
Responsibilities
- Provide help desk assistance and technical support for all types of issues
- Track issues and begin to identify the glitches using conventional procedures and insights
- Responding in a timely manner to service issues and requests
- Responsible for troubleshooting the software applications
- Provide expert support to end users in the identification and resolution of application related issues.
- Maintenance of the Known Error Database (KEDB)
- Responsible for acknowledging the tickets within the Service Level Agreement (SLA).
- Escalation of tickets to the right resource with proper endorsement of the issue.
Must Have
- Programming Language
C#, C++, Java, ASP.Net, .Net, PHP, HTML - Database
MS SQL, MY SQL, POSTGRESQL - Bachelor's Degree in Information Technology, Computer Science, Computer Engineering or equivalent
- 1 - 2 year of experience
- Intermediate knowledge in using any ticketing system (SDP, SFDC)
- Intermediate knowledge in SQL Scripting
- Intermediate knowledge in Local Area Network (LAN), Wide Area Network (WAN), Intranet & Internet connectivity
- Very good communication skills
- Very good problem solving skill
